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DELIVERY

✅ Free delivery across Canada for all orders of $200 and more (before taxes), for online purchases only.

🚐 For orders under $200, a flat fee of $13 applies.

🌟 Need faster delivery? Contact our customer service at 418-525-5096 for expedited options (additional charges apply). For any questions, call us at 418-525-5096 or email us at info@boutiquerue.ca

IN-STORE PICKUP

✅ Free in-store during opening hours.

If an item is not available in the chosen store, please indicate it in your order notes. We will transfer the item to the correct location.

Processing times

• Orders are processed within 1 to 4 business days, Monday to Friday (10 a.m. to 6 p.m.).
• Orders placed on weekends or holidays are processed on the next business day.

Is your online purchase not suitable? You can return it for an exchange or a refund. You have 14 days to make your return. Exchanges are free.

👉 How to proceed?

• Watch the tutorial video for return requests by clicking here
• Directly make a return request via your customer account on boutiquerue.ca before returning an item.

PLEASE NOTE:

- Discounted purchases are FINAL SALE, and therefore are neither refundable nor exchangeable.
- Requests are noted and approved only from Tuesday to Friday.
- The date of your request corresponds to day 1 for deadlines, not the day we respond to you.
- After approval, you will receive a return label by email, to print and stick on the package.
- No returns will be accepted in store.

Return fees

• $10 (deducted from the refunded amount).
• $0 for an exchange.

Processing and refund

• The refund will be issued according to the original payment method.
• A confirmation will be sent to you upon receipt and processing.
• If exchange is not possible, a refund will be issued.
• We reserve the right to refuse any return outside of policy.